We've made this page plain on purpose. You
can print this, and put it next to your computer as you search for a
web host. You may ask why we put a page up like this. Well its
Every day we have people call here with some sort of problem caused by
their hosting company. We can't
stress enough that, even if you choose another hosting company, you need
the answers to these questions.
We've seen domains registered wrong. They weren't provided a username
and password. We've had some who's files have just mysteriously
disappeared. We've seen companies that have just mysteriously disappeared. Others have been down for weeks.
And, there are some that are taken
off line for billing errors that are the hosting companies fault. On
and on and on goes the list of how hosting companies screw their
customers, and, frankly, we are tired of seeing it happen. So, even if you
don't choose us, but can find yourself one that is decent, then
maybe you won't have these problems.
Now, we aren't trying to scare you. We just want you to be aware and to
make an informed decision.
So here are a few rules:
Rule 1: Every web host is not created Equal: Know what you're
buying and don't just find the cheapest out there. If I had a nickel
for everyone who has ever said its all the same thing, why should I
Well, truth be known, its not all the
same thing. If you generate revenue off your site, how much does down
time cost you? If you think there is a problem, wouldn't it be nice if
someone answered the phone? And, if you are getting all this extra,
what aren't you getting? Is there a fee every time you call? Is your
name being sold to marketing lists to generate extra revenue? Sure,
everyone wants the best deal, but if you pay for a Yugo, there is no
room to complain when it doesn't perform like a Cadillac. So ask
yourself this: How important is this major investment in your business
to you? How much is piece of mind worth to you? How much is
reliability and having someone care if your site is up and running
worth to you?
Yes, competition has forced hosting
companies to offer large spaces and huge amounts of bandwidth. But in
doing so, are they limiting how fast your site can go, how many people
you can have visit, and in effect, limiting the growth or success of
your site? Remember, it's all give and take.
Rule 2: Size doesn't matter. What matters is reputation. In
fact, the bigger the company, the more they forget the meaning of
Check the BBB. They will give you a good feel for who's out there and
who's had problems. See if they have complaints; how many in the last
3 years? Did you know that if you researched the largest hosting companies, the
majority have been kicked out or have been kicked out in one city only
to take out a membership in another? If you are unsure, look for BBB's
reliability seal or call the BBB. Sites that legitimately display the
seal are subject to strict guidelines to retain their membership.
Rule 3: Know all about what your
doing with your domain registration and know how to get back into
your account. Treat this like keys to your house or the title to your
vehicle. It's that serious!!!!!! Wouldn't you hate to build your
business only to find out you don't own the name or don't have the
authority change the information.
Rule 4: Don't believe everything you read. Recently, we found a
site that professed that they were objective judges of hosting
companies, worked in the industry, and had no affiliation with any
hosting company. Guess what? It was an affiliate site, and they were
being paid for every site they referred to the hosting firm. Do a
search on the company and see how old the domain is. If it was
registered last week, be very suspicious that it is just a front for
another company. Find out who these people are before you do business
with them and before you give them a cent. Look for testimonials and
see if these are real live websites or just words typed in and
attributed to Bob Smith or Bill Jones. Do this even large computer
manufacturers that offer hosting. Make sure it's not someone who has
just purchased someone else's name and is trying to sell under
it. Resellers of
less than stellar companies are all over the internet. Don't be
Rule 5: Don't sign up just because your webmaster says so.
Again, this goes back to know who you are doing business with.
We have many sites that webmasters sign up and then they vanish. Poof. They
register it to themselves, they own the domain and bam, they drop off
the face of planet. Then, your name is nowhere to be found, giving you
no legal rights to a website that you bought and paid for. Make sure
you know who is hosting your domain. Make sure your name is on the
account with the host and on the domain registration.. I would say
that this rule has no exception!
We have also prepared a check list for
you below to use as you do research on these companies. This truly is
a buyer beware industry. Yes, there are some very good companies out
there, big and small. Just make sure you try to find them if you don't
like what we have to offer.
stress enough that, even if you choose another hosting company, you
NEED to know
the answers to these questions.
Click here for a
completed version of the ACTWD family of websites.