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First, let's determine what problem you're having.
Errors are listed in RED
below. Most email programs will provide an error message when
there is a problem.
Here are some common errors you may receive and how to
correct them:
"relaying not permitted by you"
- This means you are caught in the Pop before Send security
loop. Click
here
for details on correcting this problem.
Sending and Receiving' reported error (0x800CCC0F) : 'The
connection to the server was interrupted. If this problem
continues, contact your server administrator or Internet
service provider (ISP).
This error is
generally caused by a spam mail sent to you with a malformed
header. The easiet way to clear the problem is go to your
webmail interface, located here:
http://webmail.enteryourdomain
Check the box next to the box next
to the email. click the delete button.
Then move to the right hand side
of the screen and click the purge delete button and that will
solve the issue.
To permanently patch your Outlook software to avoid this
please visit this Microsoft so you can patch your email
software:
http://www.microsoft.com/technet/security/bulletin/ms04-018.mspx
"incorrect userid or password" - If you just
setup this mailbox and you're getting this message, please
check your mail settings. Make sure your userid is
spelled correctly and that the case you are using in your mail
program matches the case you used when you setup the box on
the server. Ex. using super on the server and SuPer in
your mail program would cause a mismatch and create this
error. Same goes for password. Also make sure that
your mail server entries are correct. For more details
on userid, password and mailservers, click here.
This may also be caused by your computer
needing to be rebooted. Various programs and processes
on your computer use portions of your system's resources to
run. When too much of the computer's resources are in
use the computer may begin acting strangely or locking
up. Reboot the computer to free resources and try again.
"can't connect to mailserver" or "connection
to mailservername failed" - First, verify your
mailserver entries and verify that they are all
lowercase. Your mailservers, both incoming and outgoing
are yourdomainnamehere.com.
Another possible cause is a problem with your internet
connection. If left on for hours, a dial-up connection
will sometimes degrade. Disconnecting and reconnecting
may help and rebooting to make sure system resources are free
never hurts. Even if you have a "always on"
high speed connection like Cable, DSL, or ISDN you cannot
discount the connection as the problem. These type of
connections sometimes need to be reset or may experience
problems. Try rebooting your computer and resetting your
connection to see if that clears the problem. Make sure
that your modem is making a connection to your provider.
If not, you will need to call your provider to determine the
problem.
If you're not receiving an error message or aren't
finding it, please try rebooting the computer first. In
our experience, that clears the problem about 75% of the
time. Also, please check your internet connection and
reset or reconnect if necessary. |
