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Our servers have a
security feature called "Pop Before Send".
This means that you must receive mail, which then tells the
server you are a valid user, before sending mail. If you
are receiving this error message then chances are either you
haven't received mail or it's been more than 20 minutes since
you last received mail. Hitting "Send and
Receive" in your mail program may not clear this error as
some programs, like Outlook Express, try to send email
first. The way out of the loop in Outlook Express is to
go to Tools, then to Send and Receive, then to Receive
All. This will tell Outlook to receive mail for your
account. Once the receive cycle has completed you can
then hit "Send and Receive" to send your
message.
Another option to
get out of this loop is to move the messages in your Outbox to
the Drafts folder. This will stop Outlook Express from
trying to send the message at the moment. After moving
to Drafts, click Send and Receive and the process should
complete. Then move the messages from Drafts back to the
Outbox and click Send and Receive again. |
