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Frequently Asked Questions

  1. Do I own my free domain?

  2. Do you have any hidden fees or charges?

  3. How long have you been in business?

  4. Upgrade fees or penalties?

  5. Is there a contract?

  6. Do you provide refunds or cancellations?

  7. How long does it take to get set up?

  8. Are you planning on going out of business anytime soon?

  9. How many customers do you have?

  10. If my domain goes over the site limit, do you charge any 
    penalties?

  11. Do I have 24 hour access to my site?

  12. How many times can I update my site?

  13. Uptime, what does it really mean?

  14. What do you mean when you said I get true email accounts, 
    forwards and alias?

  15. What software can I use to create my web site?

  16. What kind of discounts do I get if I pay quarterly or annually?

  17. I don't have any credit cards or my business doesn't let us 
    charge payments, do you offer invoicing services?

  18. I want my domain to run fast.  How many sites do you have on 
    a server?

  19. What kind of servers do we use?  What kind of connection do 
    you have?

  20. What's the catch. You're too nice.

 

Q:  Do I own my free domain?
A:  Yes. You register it though our online interface. What you put in, is the
      information recorded. If we type it in for you, we use the information you give us.

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Q:  Do you have any hidden fees or charges?
A:  No.  All charges and fees are agreed upon up front.  

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Q:  How long have you been in business?
A:  We have been in business since 1997.  We have been a member of the 
     Online Better Business Bureau since 1999.  Please feel free to check us
     out with the Better Business Bureau via their web site at BBB Online-
     We are listed with the  Houston BBB under A Creative Touch, Humble, TX.

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Q:  Upgrade fees or penalties?
A:  We do not charge to upgrade your account.  Simply give us
      a call or drop us an email.  The change will go into effect immediately, and
      the new charge will go into effect the next billing cycle.  

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Q:  Is there a contract?
A:  No.  We do not require our customers to have contracts, because frankly, 
     our customers who sign up don't leave.  We have a less than 1% attrition rate,
     and that is usually because their business has gone out of business. Our customers stay
     because they the like the service.  We want customers to be 100% satisfied with
     the service, or we're not doing our job     

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Q:  Do you provide refunds or cancellations?
A:  Yes.  For new Hosting accounts, we offer a 30-day money back guarantee. 
     If you're not satisfied, we will refund your money.  To cancel an account,
     you just need to notify us, either by email or phone.  Your cancellation will
     go into affect the next day.  For accounts that pay in advance (quarterly,
     semi or annually), we will refund any unused portion of your payment. 

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Q:  How long does it take to get setup?
A:  Accounts with new domains are up and running within 24 hours.  Accounts 
     that require their domain to be transfer are set up with 24 hours, however 
     the transferring of the domain topically can take anywhere from 24 to 48
     hours.  This can vary, based on the responsiveness from your current host
     or your reply to InterNic confirming the transfer.  We will work with you to 
     insure this is completed in the least amount of time.

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Q:  Are you planning on going out of business anytime soon?
A:   That's a big NO.  We love the business, and working with our customers. We
      also have no intention of selling either. We have built this company from our first
      customer and those customers are not for sale to the highest bidder. We plan on
      being around for a very long time.

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Q:  How many customers do you have?
A:   Well, without giving the whole farm away, we sign up about 200 new domains per
      month and have been in business for 4+ years. Over 60% of our new customers
      come as referrals from our existing customers.
          
Q:  What kind of technical support do you offer?
A:  We offer toll free phone support as well as email. techsupport@actwd.com.
    
We also have an extensive online helpdesk where we have put detailed
      instructions on over 100 different topics and we continue to add to it daily  

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Q:  If my domain goes over the site limit, do you charge any penalties?
A:  You will get a friendly email reminder, that will tell you your site is over limit. 
      You will then have the option to remove some files, or to upgrade your 
      account. You do not get a fee or penalty.

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Q:  Do I have 24 hour access to my site?
A:  Once your domain is set up on our server, you have 24/7 access to your 
      account.

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Q:  How many times can I update my site?
A:  Unlimited. You can update your site, as often as you like.

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Q:  Uptime, what does it really mean?
A:  Here's the long and the short of it. We have it based on 2 hours per month total.
     Honestly, any outages around here are less than 15 minutes every month or so.
     Generally for reboots.

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Q:  What do you mean when you said I get true email accounts, forwards
      and alias?

A:  Well this is one of our most popular questions. You can have a info@actwd.com.
     
No I can choose or receive mail there or I can have it forwarded to my AOL 
      account. It is your choice. You also can have several mail boxes like
      sales@yourdomain.com, info@yourdomain and they all get delivered to
     
jerry@domain.com. This is all very easily managed though your customer control
      panel.

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Q:  What software can I use to create my web site?
A:  Well this is your choice. Popular programs include but aren't limited to
      FrontPage, Dreamweaver, Publisher, WebEasy In addition, We also offer a
      web-based tool which can easily help you make your site.

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Q:  What kind of discounts do I get if I pay quarterly or annually?
A:  A little differently put, monthly accounts have a $2 charge on them. Reason is
     this, they actually take more time to process so instead of raising everyone's
     price, we just charge the monthly folks $2 extra. Its a system that seems to work
     for everyone because we don't charge huge hosting fees.

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Q:  I don't have any credit cards or my business doesn't let us charge
     payments, do you offer invoicing services?

A:  We do offer invoicing, however we only offer it on Annual accounts.

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Q:  I want my domain to run fast.  How many sites do you have on a
      server?

A:  Our servers are blazing fast. We have 500 domains per server however, because each of
      our servers have four engines, we have a very fast set up. At any given time our
      servers don't exceed 2% load on the machine.

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Q:  What kind of servers do we use?  What kind of connection do you
      have?

A:  We use Quad Processor Dell Servers, or  four engines to run each server. We
      don't over load the machines either. Plus we run an OC-196 network and Cisco
      Routers which probably doesn't mean much to you but it would be like putting
      several 1000 DSL or T-1 connections into the back of your computer. Now, if you
      use a dial up service to connect, you will be limited by that connection. However,
      you never have to worry about you site being slow because of us.  

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Q:  What's the catch. You're too nice.

A:   Honestly no catch.  With us, you get what you see.  We just enjoy talking and
      help people and besides, we know what it's like to be on the receiving side of 
      not so nice hosting service.  Our pledge is to never treat anyone in a way we
      wouldn't want to be treated.

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