Q: How do I create mail boxes?
A: Mailboxes are set-up through the control panel. The login is located inside of your Set Up Letter. After logging in you will be taken to the Main Administration screen. You will select the Mail tab, once inside of the mail tab you should see Create Email Address. You will give the email box a name and select a password. The password must be strong enough to be approved by our settings. The strength bar will say Strong when it will accept it. Confirm the password. Once you are done you can click Ok and log out.
Q: How do I change an email box password?
A: Mailbox passwords are changed through the mail addresses in the control panel. Log into your control panel; once inside the control panel click on the Mail tab. Click on the email box name that you would like to change for the password for. There you can change the password, you MUST make sure that the password in secure. Once the strength box says strong it will allow you to save the password. When you have a secure password selected scroll to the bottom of the page and click on Ok. Once the page saves you can log out.
Q: How do I set-up mail forwards?
A: Mail Forwards are set-up through the control panel. Log into your control panel, click on the Mail tab. Click on the email box name that you would like to set-up the forward for. You want to click on the Forwarding tab; there you can include all the email address you would like to be sent up with the forward. Once you list the email addresses you have to click on the box that says Switch on Mail Forwarding. You can hit Ok and after it saves you can log out.
Q: What is my user ID, password, and mail servers for a mailbox?
A: The user ID and password for a mailbox are set when a mailbox is setup. As a general rule, the user ID is going to be your whole email address. Ex. For mailbox firstname.lastname@example.org the user ID would be email@example.com. The password is whatever was entered when the mailbox was setup. If you forgot your password you will need to reset it in the Mail area (see How Do I Change An Email Box Password?). Passwords are encrypted after being entered and cannot be looked up in the Control Panel. Mail Servers, both incoming and outgoing, are mail.yourdomainname.com. Refer to your hosting setup letter if you are unsure what mail servers you should be using.
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