When your account was set up, you should have received a Set-Up Letter that provided you with the Control Panel and FTP login information. If you do not have access to that information anymore please follow the steps below.
There are two ways to get this information again:
1. If you know the email address you used when setting up the account, you can try resetting the password yourself. Go to https://enteryourdomainhere.com:8443 (make sure to place your domain name where it says enteryourdomainhere.com) and click on Forgot Your Password. It will ask you for the email address that was setup with that account. Once you have submitted that information you will receive an email that will allow you to reset the password to your control panel.
2. If you don’t know what email address you used or never received the reset password email, you can submit a ticket and ask our tech support department to send you the needed information or to confirm the email address on file so you can reset the password yourself. Click here for our contact form.