There are few causes for this. Before you call the office please reboot your computer completely down and restart it, check your spam folders as well.
Many times, those two things will solve the problem.
If your problem is still not solved, please go to www.myipaddress.com and copy your ip address. Please have this ready when you start a chat, email us, or call into the office to review the issue.
Occasionally we are the cause of a delay in delivery, so please feel free to shoot us an email or call the office if you have done both of the above items and are still having an issue.