There are so many different reasons that you can’t send an email.
One of the most common is that you have blocked yourself because you are not using the right email servers.
Email servers are mail.yourdomain.com (insert your actual domain there)
Another major reason is passwords being typed wrong and causing your IP to be blocked. And the biggest issue we see is that people change their password on one device and forget to change it on their computer or phone. Make sure if you change your password, you do it across all devices or our system will block you thinking your a hacker.
If your problem is still not solved, please go to www.myipaddress.com and copy your ip address. Please have this ready when you start a chat, email us, or call into the office to review the issue.